Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Missing some photos and videos after backing up my iPhone.

I backed up my phone today at 4:03pm. Then it was completed. But there was no photos and videos from June 8 to 9. Because i bought my new phone.


[Re-Titled by Moderator]

Posted on Jun 9, 2022 9:06 PM

Reply
Question marked as Best reply

Posted on Jun 10, 2022 4:01 PM

Hi azzaya,

Welcome to the Apple Community.


Apple support have an article online (link below) that may help:


If you're missing photos or videos in the Photos app - Apple Support


If you are using iCloud:


Get help with iCloud Photos - Apple Support


If you still need help:

There is a "Get Support" link (at the very bottom), on the Photos Support website (link below)

Photos - Official Apple Support


All the best :-)






2 replies
Question marked as Best reply

Jun 10, 2022 4:01 PM in response to azzaya64

Hi azzaya,

Welcome to the Apple Community.


Apple support have an article online (link below) that may help:


If you're missing photos or videos in the Photos app - Apple Support


If you are using iCloud:


Get help with iCloud Photos - Apple Support


If you still need help:

There is a "Get Support" link (at the very bottom), on the Photos Support website (link below)

Photos - Official Apple Support


All the best :-)






Missing some photos and videos after backing up my iPhone.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.