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Not receiving emergency alerts

I am not receiving emergency alerts on my iPhone 12 (I am getting Amber Alerts though.) My husband has an iPhone 8 & he IS receiving them. I have verified that our settings are the same. I have selected to receive emergency alerts & am also signed up for Smart 911 as well.

I did try a suggestion given to another user to toggle the alerts on & off, then turn off the phone. I did that but there was no change (another emergency alert came through around the time I did that, so there is a current alert). Any thoughts? Thanks.

iPhone 12 Pro Max

Posted on Jun 12, 2022 1:54 PM

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Question marked as Top-ranking reply

Posted on Jun 13, 2022 11:12 AM

Thank you Katana-San. I did review that article already, but I appreciate the link. And I just tried toggling Airplane mode on and off as well.


I am not trying to discount KiltedTim; I am sure they are very knowledgeable. I did think I listed out the problem clearly, but maybe not. I’m starting to panic about this wildfire that is 6 miles away & there are 50mph gusts today, so that doesn’t help me be clear & concise. I’m sorry.


Here is the issue:

I am not receiving alerts from my county regarding the fire, but am receiving the occasional AMBER alerts, so some are coming through, just not the emergency alerts (WEA’s).


My husband IS receiving the fire alerts so I compared our settings; they are the same.


We both have iPhones (he has an 8, I have a 12) and are both on the same phone account.


I have toggled the emergency notifications off, force quit, waited then turned it back on & toggled them back on. Several times.


I called my wireless carrier, verified all the settings for emergency notifications are on.


I am not using a VPN.


I have googled multiple ways to fix this without luck and am hoping someone has some obscure fix that will work? Quite frankly, it makes no sense that it doesn’t work. And my panicking about this fire isn’t helping.


Anyway, I’m sure I’ve ticked everyone off and I’m sorry about that. I’ve never posted to one of the forums and don’t know the rules. At this point, I would delete it but I can’t do that so this post can just be buried if you all like.

20 replies

Jun 13, 2022 11:44 AM in response to Katana-San

Thank you for understanding Katana-San. I will click on Get Support.

I also just found out this isn’t just my own random issue. I am part of the Nextdoor app and noticed quite a few people posting in my community that they are having the exact same problem. I don’t know exactly what that means as far as fixing it, but it isn’t just me. And since it’s not just me, I’m guessing it doesn’t have anything to do with our phones, but the source.

These other people have done similar things as me to fix the issue, but with no luck.

If I am able to get this resolved, I will post the explanation here.

Thanks again!

Not receiving emergency alerts

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