Sudden iPad Pro 11" (3rd gen) hairline crack - Search for root cause: manufacturing issue or intensive use with Apple Pencil?

Get expert service and support at the Genius Bar.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Chat using Messages. 💬

Click ▶︎ Check Repair Status.

It is notoriously difficult to attribute the cause of a display crack. If within your warranty period, or if you have benefit of an active AppleCare+ plan, you would be advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where you iPad can be assessed and you can explore your available options for repair.

Genius Bar Reservation and Apple Support Options - Apple

Be under no illusion as to your likelihood of the screen damage being covered by warranty. However, if you have benefit of AppleCare+, you are likely to be offered an exchange for a reconditioned iPad of the same model and specification - for which there will be a small excess/deductible fee.

A chargeable repair is usually charged at c.60% if the “as new” cost of the iPad.

iPad Repair - Official Apple Support

You’re welcome! 😉