HomeKit Cameras Notification Issue

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HomeKit Cameras Notification Issue

Hello:

Ever since the tvOS 15.5.1 update, my HomeKit cameras don’t pop up when watching Apple TV when there’s motion. I’ve tried toggling the settings on and off, logged in and out of iCloud as well as totally reset the Apple TV, even unplugged and plugged in the bridge for the cameras, etc. Nothing is working. The cameras do show up just fine when using the Control Center option on the Apple TV 4K so they’re there, it’s just that the notifications of motion don’t show up. Is there anything else I can do or is this just possibly a bug that needs another update?

Posted on Jun 13, 2022 9:41 AM

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Answer 1

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OrigamiFan1

Community Specialist

Jun 14, 2022 9:35 AM in response to DreamNofR1

Hi DreamNofR1,

Looks like you've hit the important points to check found here Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub and quoted below.

"If your home hub isn't working as expected

Check that your HomePod, HomePod mini, Apple TV 4K or Apple TV HD, or iPad is up to date.
Make sure that the user signed in to iCloud is the primary Home app user, and not an invited user.
Turn on iCloud Keychain and two-factor authentication for your Apple ID.
Check that the device that you set up as a home hub is in your home, connected to your home Wi-Fi network, and powered on."

You can also check the notification settings in the HomeKit app and directly on your Apple TV with the steps in the article and third-party help page below.

Set up security cameras in Home on iPhone

How to Add Video Camera Notifications to Your Apple TV

If the issue remains, reach out to Apple Support directly to report the issue and allow them to further assist.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Cheers.

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HomeKit Cameras Notification Issue

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