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my device is hacked and apple ignore it

i ve been struggling so long with iphone 12 which its security and privacy so compromised and no one from apple is willing to help.

the apps i've purchased like vpn and me - calls identifying app and even the apple mail and contacts are controlled by someone els with a mac device which i don't have.

i have asked apple's help numerous times but had been ignored.

i turn swiches off and its turned back on and vice versa

can someone help?


[Image Edited by Moderator to Remove Personal Information]

Posted on Jun 14, 2022 9:23 AM

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Question marked as Top-ranking reply

Posted on Jun 14, 2022 11:10 AM

Do you have a MDM profile?

See this Apple article: Checklist: If you want to see if anyone else has access to your device or accounts

Checklist: If you want to see if anyone else has access to your device or accounts - Apple Support

See point 5.

 

Contact the company.

If you have bought 2nd hand, you have been scammed.

Ask your money back.


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5 replies
Question marked as Top-ranking reply

Jun 14, 2022 11:10 AM in response to Xaro7

Do you have a MDM profile?

See this Apple article: Checklist: If you want to see if anyone else has access to your device or accounts

Checklist: If you want to see if anyone else has access to your device or accounts - Apple Support

See point 5.

 

Contact the company.

If you have bought 2nd hand, you have been scammed.

Ask your money back.


my device is hacked and apple ignore it

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