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User profile for user: Abrandnewlife_Ukr
Abrandnewlife_Ukr Author
User level: Level 1
4 points

Money back for the wrong purchase

Hello,


There was a wrong purchase. We also have your desicion about money back/

How long does it usually take?


And, There is a letter from Betternet where the purchase was done


Hello,

Thank you for contacting Betternet Support. I understand that you want to know how soon can you get your refund from iTunes Store. I know how important this is, I'm here to help you.

As much as I want to help you with this, Apple requires us to contact them directly about refund concerns by clicking [here](Contact - Official Apple Support). They will be happy to assist you with this.

Also, I don't want to leave you empty-handed that is why I would like to provide you with a link where you can check the status of your refund request. The link is here: Check the status of a refund for apps or content that you bought from Apple - Apple Support

I hope I was able to help you with your concern. For now, I will mark this case as tentatively solved. If you have any questions, kindly let us know and I'll be glad to assist you.

Kind regards,

Jehoshua B.



What shoul I do next?


Thanks a lot



[Email Edited by Moderator]

iPhone 6s

Posted on Jun 16, 2022 9:19 AM

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Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,191 points

Posted on Jun 16, 2022 9:31 AM

According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Click ▶︎ Check Refund Status.

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User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,191 points

Jun 16, 2022 9:31 AM in response to Abrandnewlife_Ukr

According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Click ▶︎ Check Refund Status.

Reply

Money back for the wrong purchase

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