Apple TV+ PS4 green and black screen

Every single time I try to watch something on Apple TV it glitch’s and turns to half green and black screen, sometimes sound, sometimes none. Streams fine on other devices, sucks cause I kinda like some of the shows on here it’s making me mad. I was gonna buy the Apple TV but I’m rethinking if they dove the app well

PlayStation4,

Posted on Jun 17, 2022 9:52 PM

Reply
1 reply

Jun 19, 2022 7:47 AM in response to Shy-babe

Hi Shy-babe,


Thank you for posting to Apple Support Communities.


If you’re experiencing issues with your Apple TV app, we have various steps you can try. Here's how to fix streaming or connection issues:



"After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices."


This information is provided in If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support



Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV+ PS4 green and black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.