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iTunes not recognising iPhone 13 Pro

So, for the past few months I have been trying to connect my iPhone to my Windows PC to no avail. iTunes just refuses to connect to my device.


I have reinstalled it plenty of times, repaired it, installed the Microsoft Store version, but nothing seems to fix it. When I have tried with my old iPhone SE (1st gen) it worked fine, but with my 13 Pro it just doesn't do anything.


And even worse, when I have gotten it to work in File Explorer, the second I open up iTunes it corrupts and I can no longer view it in File Explorer.


I ran diagnostics and here are the results:


Microsoft Windows 11 x64 (Build 22000)

ASUS Komplett PC

iTunes 12.12.4.1

FairPlay 2.20.6

iPod Updater Library [Error:0000000D]

Apple Mobile Device 15.6.0.32

Apple Mobile Device Driver 486.0.0.0

Apple iPod Driver not found.

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084


iTunes Serial Number 000001E75E5EED2C


Current user is an administrator.

The current local date and time is 2022-06-20 13:02:30.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is supported.

Display scaling 100.00


**** Runtime Libraries ****


c:\windows\system32\ucrtbase.dll: 10.0.22000.1

c:\windows\system32\msvcp140.dll: 14.31.31103.0

c:\windows\system32\vcruntime140_1.dll: 14.31.31103.0

c:\windows\system32\vcruntime140.dll: 14.31.31103.0

c:\windows\system32\msvcp110_win.dll: 10.0.22000.1


**** External Plug-ins Information ****



Bonjour service 3.1.0.1 (333.18) is currently running.


iPodService not found.

Apple Mobile Device Service 521.120.1.5 is currently running.

iTunesHelper is currently not running.


**** Device Sync Tests ****


No iPod, iPhone, or iPad found.


iPhone 13 Pro, iOS 16

Posted on Jun 20, 2022 4:08 AM

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Question marked as Top-ranking reply

Posted on Jun 20, 2022 12:03 PM

Try iOS device not showing in iTunes for Windows - Apple Community.


tt2

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iTunes not recognising iPhone 13 Pro

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