I have a new iPhone XR and Apple Smart Battery Case for the XR. My phone is not seeing the smart battery case. It should be charging when plugged into the phone. On the Lock Screen it is only seeing the phone battery and not the case. Any suggestions?
iPhone XR
Perhaps this article will help:
Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR - Apple Support
You might also try GENTLY cleaning the lightning connectors on both devices and removing any debris (if any).
Perhaps this article will help:
Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR - Apple Support
You might also try GENTLY cleaning the lightning connectors on both devices and removing any debris (if any).
iPhone XR doesn’t recognize my apple smart battery case
