Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Okay I have only ONE Apple account and ID. I have had an ICloud account of 200GB for over a year. I recently decided to subscribe to Apple One Family because it gave the 200GB of iCloud storage plus Apple TV. Now however I am being charged for both!

How do I keep my data and photos? They are on my iCloud account. I want to cancel my iCloud account and use the 200GB I get on my Apple One Family account instead! Apple has charged me for both for 3 months now! They are each for 200GB of space….I only need one. I would prefer to keep Apple One but if it won’t transfer my photos and data and backups, I will have to cancel Apple one as paying for both is ridiculous! I am using 121GB on my iCloud account. I tried to downgrade my iCloud account to the free 50GB, but they sent me a warning email that I would lose my data and photos and not be able to backup!!! Help!

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Jun 23, 2022 10:03 AM

Reply
Question marked as Best reply

Posted on Jun 24, 2022 2:19 AM

Check here -> What happens to your iCloud storage when you sign up for Apple One

What happens to your iCloud storage when you sign up for Apple One – Apple Support (UK)

 

Get more help -> Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

 

Or -> Contact Apple Support -> Get Support (apple.com)

 


1 reply
Question marked as Best reply

Jun 24, 2022 2:19 AM in response to pegbat

Check here -> What happens to your iCloud storage when you sign up for Apple One

What happens to your iCloud storage when you sign up for Apple One – Apple Support (UK)

 

Get more help -> Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

 

Or -> Contact Apple Support -> Get Support (apple.com)

 


Okay I have only ONE Apple account and ID. I have had an ICloud account of 200GB for over a year. I recently decided to subscribe to Apple One Family because it gave the 200GB of iCloud storage plus Apple TV. Now however I am being charged for both!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.