Erasing MacBook Pro from recovery assistant, but it shuts down and restarts

When I select erase Mac, it just restarts and takes me back to the Activate Mac black screen. Help!

Posted on Jun 25, 2022 7:05 AM

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Question marked as Top-ranking reply

Posted on Jun 25, 2022 8:09 AM

Hi,

Try to boot in Internet recovery which could help your issue.

Use macOS Recovery on an Intel-based Mac - Apple Support

Use macOS Recovery on a Mac with Apple silicon - Apple Support

If it doesn't help, take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to examined and reinstall macOS on your MacBook Pro there.

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector


3 replies
Question marked as Top-ranking reply

Jun 25, 2022 8:09 AM in response to keshia64

Hi,

Try to boot in Internet recovery which could help your issue.

Use macOS Recovery on an Intel-based Mac - Apple Support

Use macOS Recovery on a Mac with Apple silicon - Apple Support

If it doesn't help, take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to examined and reinstall macOS on your MacBook Pro there.

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector


Jun 25, 2022 8:27 AM in response to keshia64

keshia64 wrote:

When I select erase Mac, it just restarts and takes me back to the Activate Mac black screen. Help!



Erase and reinstall macOS - Apple Support


Revive or restore an Intel-based Mac using Apple Configurator - Apple Support



Erase all content and settings on Mac - Apple Support


Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support



If you can't use Erase All Content and Settings

System Preferences includes Erase All Content and Settings only when using macOS Monterey on a Mac with Apple silicon or a Mac with the Apple T2 Security Chip. If this feature isn't available or doesn't work on your Mac, follow these steps instead:







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Erasing MacBook Pro from recovery assistant, but it shuts down and restarts

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