shutdown unexpectedly

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Level 1

4 points

shutdown unexpectedly

I did not know whats the problem to my macbook pro 13inch mid 2019. Its keep shutdown unexpectedly like 4-5 times a week while its in sleep mode. And sometimes the touchbars goes flash then turn dark ( I have to reset the smc again to have the touchbar re appear).

Here is the details:

Debugger message: panic

Memory ID: 0xff

OS release type: User

OS version: 19P5071

macOS version: 21F79

Kernel version: Darwin Kernel Version 21.5.0: Tue Apr 26 20:35:13 PDT 2022; root:xnu-8020.121.3~1/RELEASE_ARM64_T8010

Kernel UUID: 015E49E0-D2AC-3BFD-9465-D0AAA435B13E

iBoot version: iBoot-7459.121.2

secure boot?: YES

x86 EFI Boot State: 0xd

x86 System State: 0x1

x86 Power State: 0x1

x86 Shutdown Cause: 0x5

x86 Previous Power Transitions: 0x100010001

PCIeUp link state: 0x36894700

Paniclog version: 13

Kernel slide: 0x000000001b130000

Kernel text base: 0xfffffff022134000

mach_absolute_time: 0x1886076dd5d

Epoch Time: sec usec

Boot : 0x62b7c9eb 0x00022b32

Sleep : 0x62bc65d2 0x000864a6

Wake : 0x62bc7490 0x0006a4c6

Calendar: 0x62bc75d0 0x000a68c5

Zone info:

Zone map: 0xffffffe00edc8000 - 0xffffffe60edc8000

. VM : 0xffffffe00edc8000 - 0xffffffe0f542c000

. RO : 0xffffffe0f542c000 - 0xffffffe1420f8000

. GEN0 : 0xffffffe1420f8000 - 0xffffffe22875c000

. GEN1 : 0xffffffe22875c000 - 0xffffffe30edc0000

. GEN2 : 0xffffffe30edc0000 - 0xffffffe3f5428000

. GEN3 : 0xffffffe3f5428000 - 0xffffffe4dba90000

. DATA : 0xffffffe4dba90000 - 0xffffffe60edc8000

Metadata: 0xffffffe0001c4000 - 0xffffffe0019c4000

Bitmaps : 0xffffffe0019c4000 - 0xffffffe001c24000

CORE 0: PC=0x00000001f3fe28dc, LR=0x0000000104287980, FP=0x000000016bdaa130

CORE 1 is the one that panicked. Check the full backtrace for details.

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Total cpu_usage: 15728495

Thread task pri cpu_usage

0xffffffe142a6d4e8 watchdogd 97 0

0xffffffe142a6a9d0 fseventsd 31 0

0xffffffe142a629d0 watchdogd 31 0

0xffffffe14260b7c0 kernel_task 0 6303160

0xffffffe1421ecdf0 kernel_task 0 5414548

Panicked task 0xffffffe30ee5dec8: 188 pages, 3 threads: pid 37: watchdogd

Panicked thread: 0xffffffe142a6d4e8, backtrace: 0xffffffe60f2bb200, tid: 891

lr: 0xfffffff022942504 fp: 0xffffffe60f2bb240

lr: 0xfffffff02294228c fp: 0xffffffe60f2bb2b0

lr: 0xfffffff022a7aa40 fp: 0xffffffe60f2bb320

lr: 0xfffffff022a79aa4 fp: 0xffffffe60f2bb3d0

lr: 0xfffffff022f9d5fc fp: 0xffffffe60f2bb3e0

lr: 0xfffffff022941fa8 fp: 0xffffffe60f2bb770

lr: 0xfffffff022941fa8 fp: 0xffffffe60f2bb7d0

lr: 0xfffffff023ac3340 fp: 0xffffffe60f2bb7f0

lr: 0xfffffff0234c5a58 fp: 0xffffffe60f2bb810

lr: 0xfffffff0234c544c fp: 0xffffffe60f2bb830

lr: 0xfffffff0234c4934 fp: 0xffffffe60f2bb950

lr: 0xfffffff022f23038 fp: 0xffffffe60f2bbaf0

lr: 0xfffffff022a41d68 fp: 0xffffffe60f2bbc10

lr: 0xfffffff022948718 fp: 0xffffffe60f2bbca0

lr: 0xfffffff02291b6d4 fp: 0xffffffe60f2bbd00

lr: 0xfffffff02293244c fp: 0xffffffe60f2bbd90

lr: 0xfffffff022a6eff8 fp: 0xffffffe60f2bbe60

lr: 0xfffffff022a79f3c fp: 0xffffffe60f2bbf10

lr: 0xfffffff022f9d5fc fp: 0xffffffe60f2bbf20

MacBook Pro 13″, macOS 12.4

Posted on Jun 29, 2022 9:03 AM

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Answer 1

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,502 points

Jun 29, 2022 9:40 AM in response to GiangLai

GiangLai wrote:

I did not know whats the problem to my macbook pro 13inch mid 2019. Its keep shutdown unexpectedly like 4-5 times a week while its in sleep mode. And sometimes the touchbars goes flash then turn dark ( I have to reset the smc again to have the touchbar re appear).

On an Intel Mac for TouchBar reset both—

the SMC How to reset the SMC of your Mac - Apple Support

NVRAM/PRAM Reset NVRAM or PRAM on your Mac - Apple Support

(get at least two-three rounds of the chimes when holding the NRAM Reset)

Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.

If your Mac spontaneously restarts or displays a ... - Apple Support

If your Mac restarted because of a problem - Apple Support

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

If no insight or resolve—

run the user Diagnostic...not as definitive as Apple's own AST2 (Apple Service Toolkit) back bench diagnostic, but may kick out an error code.

Use Apple Diagnostics to test your Mac

Use Apple Diagnostics to test your Mac - Apple Support

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Answer 2

HWTech

Level 9

60,332 points

Jun 29, 2022 9:55 AM in response to GiangLai

When posting Kernel Panic logs you need to post the complete log by using the "Additional Text" icon which looks like a piece of paper.

It also helps to post several Kernel Panic logs so we can see if there is any pattern to them. Kernel Panic logs are located in "/Library/Logs/DiagnosticReports" with file names beginning with "kernel" and ending in ".panic".

To look for possible software issues run EtreCheck and give EtreCheck "Full Disk Access" so more details are included which may provide more clues. Post the report here using the "Additional Text" icon which looks like a piece of paper.

You can run the Apple Diagnostics to see if any hardware issues are detected.

Try disconnecting all external devices in case one of them is causing a problem.

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shutdown unexpectedly

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