What does this mean? - my HP Officejet Pro 8620 will no longer scan (using a wireless connection to my MacBook Pro)
"This operation couldn't be completed. (com.apple.imagecapture error 4294957375.) (-9921)"
[Re-Titled by Moderator]
Thanks.
I've tried removing and re-installing may HP printers several times. I have no problem with PRINTING using the wireless connection, which has been in use for several years, along with SCANNING. The recent problem has simply been with SCANNING - which developed last November and I could find no way around. In desperation late yesterday I went to HP and dowloaded a (free) application called 'HP Smart' which does magically allow me now to SCAN!! It opens the same print/scan dialogue box (as if I'd gone in via System Preferences/Printers and Scanners) and I proceed as normal from there. My PRINTING using the wireless connection has continued unchanged via System Preferences.
Thanks for the ideas, everyone, but HP Smart seems to have sorted my problem.
Thanks.
I've tried removing and re-installing may HP printers several times. I have no problem with PRINTING using the wireless connection, which has been in use for several years, along with SCANNING. The recent problem has simply been with SCANNING - which developed last November and I could find no way around. In desperation late yesterday I went to HP and dowloaded a (free) application called 'HP Smart' which does magically allow me now to SCAN!! It opens the same print/scan dialogue box (as if I'd gone in via System Preferences/Printers and Scanners) and I proceed as normal from there. My PRINTING using the wireless connection has continued unchanged via System Preferences.
Thanks for the ideas, everyone, but HP Smart seems to have sorted my problem.
Stanford-Tuck SR wrote:
What does this mean? - my HP Officejet Pro 8620 will no longer scan (using a wireless connection to my MacBook Pro)
"This operation couldn't be completed. (com.apple.imagecapture error 4294957375.) (-9921)"
I have never been able to get my HP Officejet Pro 8620 to print/scan wirelessly....however a cable connection always works for me. This goes back including Monterey, Big Sur, Catalina, and Mojave(?)
You can try—
If it is listed as AirPrint printer, delete the existing printer in
> System Preferences> Printers & Scanners, and add it again, select AirPrint.
Connect an AirPrint printer to a Wi-Fi network - Apple Support.
Connect an AirPrint printer to a Wi-Fi network - Apple Support
about AirPrint
About AirPrint - Apple Support
Reset print system if necessary:
If you can't print from your Mac or iOS device - Apple Support
Solve printing problems on Mac - Apple Support
Solve printing problems on Mac
Solve printing problems on Mac - Apple Support
if no insight or resolve—reference HP: https://123.hp.com/us/en/
Contact Customer Support by phone or chat:
My HP Office jet Pro 8620 will no longer scan with MacBook Pro
