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HP printer worked fine, then does not print after installation of OS 12.4. iMac sent document to printer, indication that printer is printing but nothing happens.
Print Queue indicates that document sent to printer, but it does not print and disappears from Queue as if printing was successful.
iMac 27″, macOS 12.4
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
Thanks again Old Toad.
Safe Mode Boot........okay, no issues shown.
Reinstalled the OS and data from backup drive. Everything looks good except see below.
Status is the same: (1) The iMac recognizes the printer but it does not print a document, i.e., it recognizes the printer but does not locate it to print and (2) Time Machine does not recognize the Seagate 5T backup drive. This appears to be a Seagate issue because (a) I backed up to a different 1T backup drive and (2) the same results occurred with a MacBook Air. All of this started when my wife updated the OS.
I will work with HP and also Seagate today.
biddymon wrote:
HP printer worked fine, then does not print after installation of OS 12.4. iMac sent document to printer, indication that printer is printing but nothing happens.
Print Queue indicates that document sent to printer, but it does not print and disappears from Queue as if printing was successful.
Solve printing problems on Mac
Solve printing problems on Mac - Apple Support
Add a printer to your printer list so you can use it on Mac - Apple Support
Add a printer to your printer list so you can use it on Mac - Apple Support
If it is listed as AirPrint printer, delete the existing printer in
> System Preferences> Printers & Scanners, and add it again, select AirPrint.
Connect an AirPrint printer to a Wi-Fi network - Apple Support.
Connect an AirPrint printer to a Wi-Fi network - Apple Support
HP—
If you are still at a loss: https://123.hp.com/us/en/
Thank you very much, but I am a bit ahead of those suggestions. I added the printer after downloading a new driver and it is shown as a printer in Prefs. It will print a blank document sheet, but not anything from an application (Word, etc.)
This started after a download of the new OS. I am going to perform a clean installation. We will see what happens then.
Thanks again.
Thank you Old Toad. I think that this issue was caused by a problem with the OS update that was installed because, in addition to the printing issue, I went to Time Machine to back up the drive before going to Safe Mode or reinstall.
The backup external drive was connected to the iMac because the drive was shown on the desk top and in Disk Utility, but Time Machine would not recognize that backup drive. I then connected a second external drive and Time Machine recognized it. I am now waiting for the backup to finish before following your suggestion of Safe Mode.
So here's the status: (1) The iMac recognizes the printer but it does not print a document. That printer is shared so I attempted to print a document from this shared iMac and unfortunately the same result occurred (but it was unable to locate printer from this different iMac) and (2) the inability of Time Machine to recognize one external drive that I know is functional.
Wish me luck
The solution was to start from scratch and (1) hard wire iMac to printer and download the drives for both printers, (2) unplug all devices, including the modem, (3) Boot modem, iMac and lastly printer and then everything works.
Doesn't that work for virtually everything?
OS Monterey installed and HP printer doe not print.
