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FaceTime history not syncing

Got a new MacBook Pro but the Phone/ FaceTime history doesn't sync - I thought it used to?

Messages history is syncing.

Posted on Jul 10, 2022 7:00 AM

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Camilla Richardson Author

Level 1

19 points

Posted on Jul 14, 2022 5:47 PM

Thanks but I am logged in with the same Apple ID. And I have logged out from Apple ID on my Mac, restarted both Mac and iPhone.

I've tried to find out where the data is stored on Mac OS Monterey but can't find the file in ~Library/Application Support

The data is on FaceTime on my iPhone but I want it back on my Mac.

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Top-ranking reply

Camilla Richardson Author

Level 1

19 points

Jul 14, 2022 5:47 PM in response to turbosquirrel54

Thanks but I am logged in with the same Apple ID. And I have logged out from Apple ID on my Mac, restarted both Mac and iPhone.

I've tried to find out where the data is stored on Mac OS Monterey but can't find the file in ~Library/Application Support

The data is on FaceTime on my iPhone but I want it back on my Mac.

Jul 11, 2022 3:41 AM in response to Camilla Richardson

Hi Camilla Richardson,

I understand that your FaceTime call history is not syncing properly, and I’d be happy to help. If you haven’t already, I’d recommend checking to ensure that the same Apple ID is logged in on all devices using Use FaceTime with your iPhone, iPad, or iPod touch - Apple Support and Use FaceTime on your Mac - Apple Support. It’s also important to note that all contact types listed under “You can be reached by FaceTime at” have checkmarks that match as well.

If that doesn’t resolve this for you, let me know which device and OS we’re working with.

Let me know if this helps you!

FaceTime history not syncing