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When I try to add Apple Card shared from family account I get the message “Apple Pay services are unavailable. Please try again later”. I’ve gotten the same message for the last 5 days. I have restarted my phone, signed in and out of iCloud, and have the latest iOS. How can I fix this?
iPhone 12 Pro
Thanks. A quick update: we just tried your suggestion logging out of the Apple ID on all devices (of the co-owner's), forced restart, and re-logged in. However, the pending invitation is still there in the Wallet.app and cannot be removed. Any further suggestion is greatly appreciated.
I have tried all of these solutions. Including doing a full restore on my iPhone and logging out of iCloud on all other devices and browsers as well. I made sure that I deleted all my cards and Apple Cash from my wallet on all devices and removed it from the iCloud backup. When I restored my iPhone I used a backup that was created before I even had access to the card initially and it still gave the same error message.
Nothing has worked at this point and I am still receiving the same error.
I did experiment with a different Apple ID where I shared the card as a participant and added it to that ID with no problems whatsoever. The issue is that I don’t use that ID any longer and it’s not associated with my phone or other Apple products, nor do I want to use that account—it was purely just to see what would happen if I tried the same process on the same device while logged into a different iCloud account.
Yesterday I spent over two hours on the phone and hold with Goldman Sachs and Apple support. They escalated my case to a senior level engineer ticket. They took logs and analytics off of my phone to submit with the ticket. As well as having me send them a screenshot of the error message when trying to add to my account.
This problem started on July 5, and I happened to upgrade to iOS 16 beta on the night of July 11 (day before contacting Apple support).
It’s been a frustrating process with a lot of communication issues on Apples side of things. I have also encountered a couple rather rude support agents along the way as well.
[Edited by Moderator]
I think your best course is to continue with the senior engineering staff at Apple. I can’t discuss beta software on this forum and it’s not a best practice to have to parties troubleshooting the same issue.
I will say the two Apple ID’s are probably part of the issue. I’d make sure the support staff is aware of this point. Apple Card’s don’t play nicely with multiple ID’s.
This has gotten so convoluted with different people posting in the same thread, that troubleshooting this is a challenge.
So, when logged back in, I doubt the invitation can be deleted. I believe only one device can be logged in when deleting the invitation.
Yes, log out of all devices and see if one device can delete the invitation. If the invitation can be deleted, log out again and log back into the account. Invitation should be deleted and you should be able to add Apple Card if invitation is gone.
Hi, I’ve tried all of these and none of them have worked. I still get the same message. See screenshot for reference.
I tried to open a support ticket with Apple but they just forwarded me to a phone number. I’ve been on hold for over 20 minutes now with no support in sight
Are you running the new beta software?
[Edited by Moderator]
Did you have luck getting through to support? Do you want to continue troubleshooting this?
You’ve probably isolated your issue. You’ve got to remove those pending requests. That usually means removing all the cards.
We can discuss but that’s usually what it boils down to.
The pending invitation has to be declined. Look for a button or way to respond to the pending invitation.
You should be able to Swipe to delete or see option to delete.
Areyou logged out of your Apple ID on all other devices?
How did you get an invitation? Did you invite each other?
Apple Card Unavailable
