Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

signatures corrupt in Mail

I cannot edit my signature file.


Every time I do and then close the app on reopen it has defaulted back to what existed before.


Any ideas?

iMac

Posted on Jul 11, 2022 7:23 PM

Reply
Question marked as Best reply

Posted on Jul 13, 2022 5:41 AM

Leroy,

For your information...


THIS fixed it, an old post, 2017, in Apple Communities about the same issue in El Capitan:


  • Quit Mail.
  • System Preferences > iCloud > iCloud Drive > Options... > Turn Mail OFF (Important: this is NOT the first Mail you see, in the main iCloud window, this is the Mail in the iCloud Drive options window).
  • Open Mail.
  • Make the changes to your email signatures.
  • Quit Mail to save the changes.
  • Reopen Mail to check your changes are still there, then quit again.
  • System Preferences > iCloud > iCloud Drive > Options... > Turn Mail ON (Important: this is NOT the first Mail you see, in the main iCloud window, this is the Mail in the iCloud Drive options window...).
  • Open Mail and your changes should still be there.


7 replies
Question marked as Best reply

Jul 13, 2022 5:41 AM in response to leroydouglas

Leroy,

For your information...


THIS fixed it, an old post, 2017, in Apple Communities about the same issue in El Capitan:


  • Quit Mail.
  • System Preferences > iCloud > iCloud Drive > Options... > Turn Mail OFF (Important: this is NOT the first Mail you see, in the main iCloud window, this is the Mail in the iCloud Drive options window).
  • Open Mail.
  • Make the changes to your email signatures.
  • Quit Mail to save the changes.
  • Reopen Mail to check your changes are still there, then quit again.
  • System Preferences > iCloud > iCloud Drive > Options... > Turn Mail ON (Important: this is NOT the first Mail you see, in the main iCloud window, this is the Mail in the iCloud Drive options window...).
  • Open Mail and your changes should still be there.


Jul 12, 2022 7:44 AM in response to gchdrake

gchdrake wrote:

I cannot edit my signature file.

Every time I do and then close the app on reopen it has defaulted back to what existed before.

Any ideas?


You can try booting to safeboot— delete all existing signatures then reboot as normal and test they are gone.


—SafeBoot How to use safe mode on your Mac - Apple Support will sort many anomalies



Try again building new signatures.

Create and use email signatures in Mail on Mac - Apple Support



Jul 12, 2022 8:36 AM in response to gchdrake

gchdrake wrote:

I have tried the safe mode option, no help or change.

I have also created a second Admin account and the issue appears there as well...

I have just reinstalled Monterrey 12.4, no changes with that either....

any other ideas?


see if this ref works for you—

email signature - Apple Community


especially the reference

 ~/Library/Containers/com.apple.mail



if no insight or resolve—


Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  Apple Support


or call  AppleCare Support at 1-800-APLCARE (800-275-2273)




Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support



signatures corrupt in Mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.