Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

canon pixma G3100 on mac air

My scanner stopped working. Printing works fine. OS Version 10.15.7


MacBook Air 13″, macOS 10.15

Posted on Jul 13, 2022 12:43 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2022 1:34 PM

Scanning is supported by a Canon ICA (image capture) driver. See this link for the printing/scanning drivers released in Fall 2021 for the G3100 on Catalina. Change that selector from Mac OS X (Detected) to macOS 10.15 to see the drivers.


Once you have installed these, visit System Preferences > Printers & Scanners, and right-click on your G3100 entry in Printers and choose Reset Print System… You would then select the newly installed G3100 drivers and re-add the printer. There may or may not be additional scanner setup on that Printers & Scanners panel. Apple's Image Capture should detect the scanner.

1 reply
Question marked as Top-ranking reply

Jul 13, 2022 1:34 PM in response to juliegfoster

Scanning is supported by a Canon ICA (image capture) driver. See this link for the printing/scanning drivers released in Fall 2021 for the G3100 on Catalina. Change that selector from Mac OS X (Detected) to macOS 10.15 to see the drivers.


Once you have installed these, visit System Preferences > Printers & Scanners, and right-click on your G3100 entry in Printers and choose Reset Print System… You would then select the newly installed G3100 drivers and re-add the printer. There may or may not be additional scanner setup on that Printers & Scanners panel. Apple's Image Capture should detect the scanner.

canon pixma G3100 on mac air

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.