You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to get into my Apple ID account

How will I be able to change my information, if I can’t reach my icloud? I did the account recovery and it said it will send directions to my @icloud, but that is the whole reason I can’t get in. I can’t access my phone # because it’s off and the email wasn’t working because my phone wasn’t seen as a trusted device anymore. I even tried to put the card info on there to verify myself and it kept saying the CVC was wrong even though it’s definitely right. I signed out and made a new account so I can still communicate but I want and need my old icloud back.

[Re-Titled by Moderator]

iPhone 11, iOS 15

Posted on Jul 16, 2022 9:31 AM

Top-ranking reply

Eric Root

Level 10

684,579 points

Posted on Jul 16, 2022 11:23 AM

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

Apple on Twitter

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

View in context

Unable to get into my Apple ID account

Similar questions