Who do I talk to about my replacement phone malfunctioning?

I had to file an insurance claim on my iPhone 11 Pro. The new phone I got as a replacement is not functioning properly. It constantly crashes, the Face ID doesn’t work, and many of my apps are not working

iPhone 12 Pro

Posted on Jul 18, 2022 8:31 AM

Top-ranking reply

KiltedTim

Level 10

225,210 points

Posted on Jul 18, 2022 8:42 AM

Talk the the insurance provider that replaced your phone.

View in context

Similar questions

2 replies

Top-ranking reply

KiltedTim

Level 10

225,210 points

Jul 18, 2022 8:42 AM in response to michall32

Talk the the insurance provider that replaced your phone.

michall32 Author

Level 1

4 points

Jul 18, 2022 8:32 AM in response to michall32

Who do I contact?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Who do I talk to about my replacement phone malfunctioning?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up