Delevinson Author

Level 1

4 points

Adding Exchange account in Mac System Preferences

I'm able to log into my work microsoft account in Safari and Chrome without any problems, but in System Preferences, I get an error. I go to System Preferences, and Internet Accounts. In Internet Accounts, I select Microsoft Exchange. I get the Microsoft Login window, and can enter my username, password, and the 2-factor authorization code. After that, I get this error and the account doesn't get added.

I'm on Mac OS 12.4. None of our other Mac users can log in either. Our endpoint admin has talked extensively with Microsoft and Apple, and each says it's not their fault. Has anybody else had this happen?

iMac 27″, macOS 12.4

Posted on Jul 20, 2022 7:20 AM

Reply

Similar questions

4 replies

Jul 21, 2022 11:27 AM in response to Delevinson

Could it be this?

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944#:~:text=Go%20to%20the%20Security%20basics%20page%20and%20sign,your%20normal%20Microsoft%20account%20password%20in%20the%20application.

Reply

Jul 20, 2022 7:25 AM in response to Delevinson

Why do you want to log in there?

My company just uses Outlook and Teams with a Microsoft 365 account.

Reply

Delevinson Author

Level 1

4 points

Jul 20, 2022 7:29 AM in response to Keith Barkley

We have users on Mac Mail and Calendar as well as third-party apps like Fantastical. Those apps rely on the Internet Accounts for their setup.

David

Reply

Level 8

36,821 points

Jul 21, 2022 12:50 PM in response to Delevinson

What's the error you see?

I have have an Exchange Mail account I use with Apple Mail via System Preferences and have no issues.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Adding Exchange account in Mac System Preferences

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up