You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

FaceTime: no video, audio ok, camera ok

Let me preface by indicating that the problem is only on my iMac (Monterey) and not on my other devices (iPhone, iPad).

FaceTime: opening the app, I see an image of myself thus the camera is not the problem.

Making or receiving a video call, I briefly see the other person's image which then disappears and m left with a grey screen with a triangle in the middle.

The caller CAN see and hear me and but can only hear them.

I'm truly stumped what can be nixing the video feed seeing that the camera is fine, my internet connection is good (my other devices have no problem) and the iMac is connected by Ethernet and wifi.


Any thoughts? Thanks

iMac 21.5″, macOS 12.5

Posted on Jul 22, 2022 9:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2022 9:49 PM

FaceTime troubleshooting guide:


Need more help?

4 replies

Jul 23, 2022 8:00 PM in response to Smilin-Brian

Have not called Apple yet hence my posting here and other boards. When I mentioned Links I means all KB links associated with FaceTime.

Did more testing: created a new User standard but used my Mom's Apple ID. FT behaves normally thus it must be software which I haven't a clue as I don't have any apps that access features used by FaceTime.

FaceTime: no video, audio ok, camera ok

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.