Clearing junk mail from Apple mail
Why, when clearing junk mail from the junk folder, does the junk wind up in my trash folder instead of being gone?
iPhone SE, iOS 14
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User profile for user:
OrigamiFan1
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Community Specialist
Hello Kenneth Martz,
Regarding the issue with clearing junk emails on your iPhone, it's expected behavior for deleted message to move to the trash folder. The steps below found in the article here: Delete emails on your iPhone, iPad, and iPod touch, can help with permanently deleting an email.
"How to delete a single email
- Open Mail and go to your Inbox.
- Tap Edit in the upper-right corner, then select the email that you want to delete.
- Tap Trash or Archive.
You can also quickly swipe left over a single email to delete it. Or touch and hold the email from your Inbox, then tap the Trash button in the menu that pops up.
If you're trying to delete a message from within the email, tap the Archive button or the Trash button, then tap Archive Message or Trash Message.
Depending on the type of email account you have, you might see Archive instead of Trash when you try to delete emails. You can edit your mailbox behavior settings to change this."
You can also find helpful information and steps here: Delete and recover emails in Mail on iPhone
Best.
