iPhone XR not working after back glass replacement

My iPhone xr phone is totally damaged after back glass replacement…like microphone , back camera is blurry , Face ID is disabled,FaceTime with no sound ,sound is not audible during in speaker call

Posted on Jul 26, 2022 7:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2022 6:17 AM

Apple or an authorized service provider will NOT replace the back glass on an iPhone XR. The internals are laminated to the back glass.


Apple won’t touch that phone. It is now completely unsupportable.


Take it back to whoever “fixed” it and ask them to make it right, or recycle it and go buy a new phone that hasn’t been tampered with.

5 replies
Question marked as Top-ranking reply

Jul 27, 2022 6:17 AM in response to Poojapalani_19

Apple or an authorized service provider will NOT replace the back glass on an iPhone XR. The internals are laminated to the back glass.


Apple won’t touch that phone. It is now completely unsupportable.


Take it back to whoever “fixed” it and ask them to make it right, or recycle it and go buy a new phone that hasn’t been tampered with.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone XR not working after back glass replacement

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.