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My Apple TV remote volume stops working every 1 - 2 months. The rest of the buttons work. It is only volume. This is incredibly frustrating and I have to trouble shoot and reset/relearn the remote every time. Anyone else having this problem?
Apple TV 4K, tvOS 15
Hi Drkat1013,
Welcome to Apple Support Communities. We understand that the volume for your Apple TV remote does not work at times and we'd like to help.
Did you have a chance to follow the steps in the article viewed before posting? If your Apple TV remote isn't working - Apple Support
Are these the same steps you've followed every time this issue happens?
Especially the first section before trying to reset.
Try these steps first
1. If you have a Siri Remote or Apple TV Remote, charge it for 30 minutes using a Lightning to USB cable and a USB wall charger. If you have an Apple Remote, replace the battery.
2. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back in.
If your remote still isn't working as expected, follow the steps for your type of remote. After each step, see if you still need help.
Please keep us posted with the results.
Kind regards.
Thanks for your reply. I have done those things. I am able to get it working again but the issue is that this happens at least once a month. So EVERY month, I’m trouble shooting and going through the steps again bc the same steps don’t work every time.
im looking for a permanent solution given this was not a cheap product, is less than a year old and is chronically not functional
Hey Drkat1013,
Thank you for using the Apple Support Community. Glad it is now working for you. Due to the nature of the issue being intermittent, you may find more information by contacting Apple Support directly using the link below.
Take care.
Apple TV remote volume not working - chronic problem that reappears monthly
