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Since I just downloaded V12.5 of OS Monterrey, Microsoft Word will no longer open. MS Excel is fine. I've tried rebooting and even re-downloaded MS Word. Still won't open
MacBook Air 13″, macOS 10.13
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.
Word works fine on my M1 MacBook Pro with 12.5. What happens when you try to launch Word? You said it doesn't open but are there any error messages or exactly what does it do?
You might try opening a Word document by clicking on a .docx file in finder to see what happens.
Thanks! I tried that but nothing happened. When I click on Word, it shows up in my tray at the bottom but only for about three seconds and then disappears. I rebooted and made sure that it wasn't somehow running in the background. I even restored Word from by time machine from a date before the OS download. I also downloaded a fresh version of Word from my MS account and that didn't work either. Nothing seems to work. Sure seems like the OS is the issue. Any other ideas? If not, I'll restore my MAC to an earlier date before the OS update was installed.
Hey, THANKS!!!! I opened another user account on my Mac and was able to open Word from that account. I then rebooted to safe mode and was able to open Word in safe mode. I then rebooted to normal mode and Word seems to be fine now. All is good! Again, thanks!
You are welcome and thank you too. 🇨🇦
Do come back to the Apple Support Communities ( ASC ) in the future, if / or when additional questions may arise
MS Word on V12.5 of OS Monterrey on my MacBook Air
