I have enough money in my apple balance account and all customer service can check. However, when I try to purchase MacBook Air with M2 chip with my apple balance account, it shows authorization failed. And until now, no one know the reason.
MacBook Pro 13″, macOS 12.1
And all agents do not know why
By Agents do you mean Apple Support?
Check here: iPhone - Buying iPhone - Apple
👉 Need some help? Chat now, call 1-800-MY-APPLE, or find a store.
or Call Apple in your region see: Contact Apple for support and service
Contact Apple for support and service - Apple Support
or Contact Apple Support -> Get Support (apple.com)
Based on -See -> Payment, Financing, Refunds and VAT - Shopping Help - Apple
⤵️
To use your Apple Account Balance to buy products on apple.com or in the Apple Store app, make sure you are signed in with your Apple ID. Then simply choose an amount to apply to your purchase during the payment step in checkout. You can use the funds from your Apple Account Balance in combination with Apple Pay or one credit card and up to eight Apple Gift Cards. See Payment for details on using more than one payment method.
See -> Payment, Financing, Refunds and VAT - Shopping Help - Apple
-> scroll to Apple Account Balance
But that is not the problem. I just can not use money in my apple balance account to purchase online and I do not know why. There is enough money in it.
But it still does not work. And all agents do not know why
I am in exactly the same situation as you right now and I am very confused. did your problem get resolved?
just wait until it fix by itself……
apple balance account