Why am I getting receipts in french?

Why am I getting receipts in French? I'm in Canada. In the past my receipts have been in English. Settings are still set to Canada (English).

iPad, iOS 9

Posted on Aug 3, 2022 7:07 PM

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Question marked as Top-ranking reply

Posted on Aug 6, 2022 12:09 PM

Good day to you FalloutFan13, 


You mentioned settings are set to English. Since it isn’t clear which settings those are, we’re going to ask you to check a couple things, to help isolate some of the places this setting could be controlled.


1. At the Apple ID website, sign in and under Personal Information, is that set to English? Manage your Apple ID

2. In the iTunes/App Store on your device, are you noticing things there are still in English? 

3. Are you using any type of VPN software that might be redirecting your network connection? If so, please temporarily remove it and restart your device. 


Thanks. 

7 replies
Question marked as Top-ranking reply

Aug 6, 2022 12:09 PM in response to FalloutFan13

Good day to you FalloutFan13, 


You mentioned settings are set to English. Since it isn’t clear which settings those are, we’re going to ask you to check a couple things, to help isolate some of the places this setting could be controlled.


1. At the Apple ID website, sign in and under Personal Information, is that set to English? Manage your Apple ID

2. In the iTunes/App Store on your device, are you noticing things there are still in English? 

3. Are you using any type of VPN software that might be redirecting your network connection? If so, please temporarily remove it and restart your device. 


Thanks. 

Aug 18, 2022 5:54 AM in response to FalloutFan13

I had a look at more settings. I haven't changed any language settings recently. Everything appears to be set to English, but this is Canada so I don't know if Apple recognizes that Canada has French as an official language. I made a point of buying a song to see what the receipt would say. It just came back in French. I would have replied to your responses sooner but I was waiting on this reciept.

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Why am I getting receipts in french?

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