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MacBook Pro M1 Pro keyboard issue

I started facing issues with MacBook Pro (2021) keyboard. Following are the issues:


  1. "Delete" key does not 9work. Someti9mes when I press the delete key, it continues to delete the whole text until I press "esc" key
  2. Number key "9" automatically gets pressed. (If you see "9" in middle of the text, it is because of the same issue)


In the "Accessibility Keyboard", keys "9" and "Delete" are highlighted as if they are being pressed. But they are actually not.


I ran Apple Diagnostics and got "No issues found" found as a respon


Please suggest how to fix this issue.


MacBook Pro 16″, macOS 12.5

Posted on Aug 3, 2022 10:40 PM

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1 reply

Aug 5, 2022 11:30 AM in response to rajivprakash

Salutations rajivprakash, 


You can clean the keyboard, to be sure there isn’t anything that might be causing an interference there. The following article goes over how - How to clean the keyboard of your MacBook or MacBook Pro


1. Hold your Mac notebook at a 75-degree angle, so it's not quite vertical.
2. Use compressed air to spray the keyboard, or just the affected keys, in a left-to-right motion.
3. Rotate your Mac notebook to its right side and spray the keyboard again, from left to right.
4. Repeat the action, this time with your Mac notebook rotated to its left side.


You can also check to see if you notice the issue on the sign in screen when waking your Mac or restarting it. That would isolate whether the situation occurs only in your user or if it’s happening system-wide. Another way to do that is by checking in a new user on your Mac as well. Here’s how to set that up - Set up users, guests, and groups on Mac


Add a user

1. On your Mac, choose Apple menu > System Preferences, then click Users & Groups.
If the lock at the bottom left is locked, click it to unlock the preference pane.
2. Click the Add button below the list of users.
3. Click the New Account pop-up menu, then choose a type of user.
• Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
• Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
• Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.
4. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
5. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
6. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
7. Click Create User.
8. Depending on the type of user you create, you can also do any of the following:
• For an administrator, select “Allow user to administer this computer.”
• For an administrator, select “Allow user to reset a password using Apple ID.”
• Use Sharing preferences to specify whether the user can share your files and share your screen.
For information about Apple’s privacy policy, see the Apple Privacy Policy website.
If your Mac or Magic Keyboard has Touch ID, a new user can add a fingerprint after logging in to the Mac.


Thanks. 

MacBook Pro M1 Pro keyboard issue

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