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Level 1

4 points

Labtop

i have a MacBook Air and it’s been frozen and the mouse is not moving on the login screen. I keep on restarting it and it won’t work.

MacBook Air 13″, macOS 11.3

Posted on Aug 4, 2022 2:03 PM

Best reply

Level 9

55,045 points

Posted on Aug 4, 2022 2:09 PM

Follow these steps, testing after each step:

If that didn’t help, then I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

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