Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Labtop

i have a MacBook Air and it’s been frozen and the mouse is not moving on the login screen. I keep on restarting it and it won’t work.

MacBook Air 13″, macOS 11.3

Posted on Aug 4, 2022 2:03 PM

Top-ranking reply

Level 9

56,127 points

Posted on Aug 4, 2022 2:09 PM

Follow these steps, testing after each step:

If that didn’t help, then I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

View in context

Similar questions