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Since the 15.6 update, my iPhone gets stuck in landscape position.

Since the update my phone gets stuck on landscape position. I’m getting ads in my email (I have y+), I’m getting txt notifications but no text messages. I have a cash app that no longer processes. I’ve restarted my phone several times, reinstalled apps. Everything was fine up until I downloaded the new update.


[Re-Titled by Moderator]

iPhone 12 Pro

Posted on Aug 4, 2022 2:30 PM

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Question marked as Best reply

Posted on Aug 5, 2022 11:25 AM

Two basic troubleshooting steps to perform:


A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone – Apple Support


B) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Best reply

Aug 5, 2022 11:25 AM in response to lauriemike

Two basic troubleshooting steps to perform:


A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone – Apple Support


B) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Since the 15.6 update, my iPhone gets stuck in landscape position.

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