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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My MacBook pro is locked. When I try to type in my password it says your account is locked. I have a iPad, iPhone, Apple Watch all work fine but my laptop is locked. A week ago it froze up and I tried to force restart with the power button and I haven’t been able to get into it since.
MacBook Pro Apple Silicon
See if anything here helps.
User Password Reset – Apple ID. -
Reset user password - M1 chip computer
If you can't reset your Mac login password *
Is your Apple ID account locked?
See the Apple Support article(s) below.
If your Apple ID is locked or disabled - Apple Support. *
If you have changed your ID or password, have you followed the steps in this article? Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.
What to do after you change your Apple ID or password - Apple Support. *. I suggest you do this before changing the ID and/or password.
If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
See if anything here helps.
User Password Reset – Apple ID. -
Reset user password - M1 chip computer
If you can't reset your Mac login password *
Is your Apple ID account locked?
See the Apple Support article(s) below.
If your Apple ID is locked or disabled - Apple Support. *
If you have changed your ID or password, have you followed the steps in this article? Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.
What to do after you change your Apple ID or password - Apple Support. *. I suggest you do this before changing the ID and/or password.
If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Your account is locked
