I have been setting up a new Mac Studio with new monitor. I have completed a migration from my iMac. I got an error message upon completion that some bluetooth files failed to load. The Mouse cursor is frozen in the upper left corner and I tried various things like rebooting and others from the Mac community discussions. I cannot continue the setup with no mouse.
Mac Studio
bro,
Thank you for your effort. I fixed the problem with the mouse by connecting hard wire, waiting for it to pair and then disconnecting. It fixed the problem. I also found that the keyboard would not print letters in Microsoft Office. I fixed it by just re-registering my account. I am in OS Monterey 12.5.
Ralph Wege
bro,
Thank you for your effort. I fixed the problem with the mouse by connecting hard wire, waiting for it to pair and then disconnecting. It fixed the problem. I also found that the keyboard would not print letters in Microsoft Office. I fixed it by just re-registering my account. I am in OS Monterey 12.5.
Ralph Wege
Hi rwege,
Sorry you have had this difficulty with your new hardware.
We are all Apple users, like yourself.
Wondering which Mac OS is installed.
(Bit hard to check with no functioning mouse!)
Guess you have tried clicking the mouse a few times to see if it re-connects.
If the mouse has batteries, you have likely checked they are ok, too.
Seems it may be best to first contact Apple Mac Studio Support (eg: about the missing files.)
There's a"Get Support" link (alternatively, an App) at the bottom of their website:
Mac Studio - Official Apple Support
Genius Bar support is also available in store: (An appointment is recommended)
Genius Bar Reservation and Apple Support Options - Apple
or
See a list of Apple phone numbers around the world:
Contact Apple for support and service - Apple Support
All the best :-)
Thank you for letting us know you were able to solve the problem, rwege!
Grateful to know.
Cheers :-)
Thank you for posting your solutions.
Your reply may help others in the Apple Community search for help in similar situations.
Most appreciated!
All the best 👍
Mouse cursor is frozen
