The TCM app on my Apple TV 4k no longer works

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The TCM app on my Apple TV 4k no longer works

The "Watch TCM" (Turner Classic Movies) on-demand app originally downloaded from the Apple App Store no longer works on my Apple TV 4k. I've deleted and reinstalled the app. I've restarted my Apple TV 4k several times. I've gone into the Apple TV app settings and have toggled on and off "Allow TCM to access TV Provider" "Always" to "Never" and back to "Always".

There is nothing on the TCM website, indicating that they are having an issue with Apple TV 4k devices.

Anyone else having the same issue?

Posted on Aug 11, 2022 7:36 PM

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Answer 1

Top-ranking reply

Urquhart1244

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143,680 points

Aug 11, 2022 8:03 PM in response to Grrrrrrrr!

What is the version system software for your Apple TV 4K box?

The latest version of the TCM app is said to require tvOS 13 or later.

After trying to delete and re-install the app, the next step would be to contact the developer (TCM Support). How to contact an app developer - Apple Support

… no longer works …

Exactly what happens instead when you try to use the app?

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Answer 2

Grrrrrrrr! Author

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Aug 11, 2022 8:12 PM in response to Urquhart1244

It just started working again. My guess is that it could be a memory buffer issue with the Apple TV 4k box and other apps may have still been working or taking up RAM resources. After clearing out all the apps that appeared to be active (as one does on one's iPhone), the TCM started working again.

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Answer 3

Grrrrrrrr! Author

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Aug 11, 2022 8:05 PM in response to Urquhart1244

It's the latest version of tvOS 15.6 and my auto update is always in the "On" position.

Cheers.

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Answer 4

Grrrrrrrr! Author

Level 1

17 points

Aug 11, 2022 8:07 PM in response to Urquhart1244

The TCM app just displays the initial UI app artwork that says "WATCHTCM" but it doesn't activate the actual app and show the various TCM menus or available films to watch.

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Answer 5

Aug 11, 2022 8:29 PM in response to Grrrrrrrr!

Thank you for the follow-up. I’m glad you got it in working order again.

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The TCM app on my Apple TV 4k no longer works

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