Can't Send email with Apple Mail. Settings are all correct.

Scott_Citron wrote:

For some weird reason, Apple Mail will no longer send outgoing messages. I've quadruple checked my SMTP settings and everything is correct. Receiving mail works fine. When I downloaded and installed a new email client (Spark), I used the same settings without problem. Sending mail via Spark works as expected. My email/web host is out of ideas on what now to do. Anybody else run into this problem? And yes, I've restarted my 2021 iMac many times. MacOS is up to date. Thanks.

Contact Spark support or look at the website.

Scott_Citron wrote:

You misunderstood. Sending works as expected in Spark! No problem. Sending does not work in Apple Mail. It used to work in Mail, but not now. All macOS software (12.5) is up to date. The only reason I installed Spark was as a test. I'd like to return to using Mail but can't. BTW, I've deleted my email account in Mail and re-installed it now twice. Still no luck.

Thanks.

NO I didn't misunderstand. Like I said contact Sparks since you can't send email using their account. Apple has no clue what settings you need to use for Sparks, only they do.

Doesn't if you use the web version it is access differently than using an app.

Scott_Citron wrote:

Spark works fine. No problem.

Apple Mail is my problem. Not Spark.

Is that what Spark support told you? IF you don't want to contact them, that's up to you.

The time it took you to respond back to me, you could've gotten your answer from Spark.

good luck.

Ok. Have you removed Spark? You removed/re-added your email account with no luck. Make sure the account is on/active and online in Mail>Preferences. Does Mail give you any status or error messages? If possible, try logging into webmail and see if that works.

When you say it won’t send, do you mean the mail message just stays in the outbox?

Is this a manually added SMTP server or one added using iCloud Preferences, Gmail/Exchange, etc account addition?

If it’s and automatically added one, I’m curious if adding an SMTP server to the account manually would work.

Do you have another account in Mail you can try? And does it work?

I’m afraid you’re probably going to have to contact support on this one. I don’t see how Spark could work and Mail not, if they are using the same server settings, as the network obviously allows SMTP traffic and authentication succeeds. Spark, being the last change, must have changed something and you could remove it to see if it changes back, but I understand your apprehension about doing that because if it still doesn’t work, reinstalling Spark may not work again.

If you are using an app password, you may try creating a new one and using that.

Apple Support

I’m assuming that you’re using spark as just a client, and your email server is something different (eg. iCloud)?

And one other thing, can you connect to another network? Like a hotspot or apartment complex Wi-Fi, etc and see if it works then?

Glad to hear it!

Cheers