Apple replacement policy

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Apple replacement policy

I bought an iPad air 5 when it first got released, the battery was draining when not in use ( 60% overnight ) ,went to genius bar and found out that a sensor in my iPad isn’t working . This is all okay and could happen to anyone . BUT , they told me that I will not get a box that has the same serial number to the new iPad I will get + they won’t be able to put the same engraving I had on the previous iPad . Why is that ? I paid at first to get

1- iPad 2- box 3- engraving.

If the iPad has any manufactural issues then its apple responsibility and they should solve the problem by giving me the same product I paid for , I didn’t pay for an iPad without a box and without any engraving !

Another question , the replacement iPad is refurbished or new ?

iPad Air 5 Wi-Fi

Posted on Aug 18, 2022 4:58 AM

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Answer 1

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muguy

Level 9

77,371 points

Aug 18, 2022 5:07 AM in response to A-zidane

Learn more about express replacement: iPad Express Replacement Service - Apple Support

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Answer 2

A-zidane Author

Level 1

11 points

Aug 18, 2022 7:22 AM in response to muguy

I read the article, my point is that I paid to get an iPad with an engraving and a box that matches the serial number , its not my fault that apple didn’t provide a working iPad , it’s there responsibility to fix this and give me what I paid for !

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Answer 3

A-zidane Author

Level 1

11 points

Aug 18, 2022 7:52 AM in response to muguy

I paid for an iPad that comes with a box that has the same serial number + engraving , what i get is an iPad without the engraving that was on the previous iPad and without a box that matches the iPad’s serial number !

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Answer 4

MichelPM

Level 10

81,062 points

Aug 18, 2022 3:26 PM in response to A-zidane

It is what it at this later date.

Apple Stores give refurbished iPads for in/out of warranty iPad replacements.

Engraving is done at time of purchase, from Apple's online store, from an Apple main location engraving service as NO local Apple stores have any equipment to do any engraving services, and the box is a non-descript, blank iPad box that Apple uses for refurbished/replacement iPads.

Sorry, but, again, it is what it is.

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Answer 5

muguy

Level 9

77,371 points

Aug 18, 2022 7:39 AM in response to A-zidane

You already received what you paid for. If used, the express replacement program simply provides a replacement device.

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Apple replacement policy

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