Apple replacement policy
I bought an iPad air 5 when it first got released, the battery was draining when not in use ( 60% overnight ) ,went to genius bar and found out that a sensor in my iPad isn’t working . This is all okay and could happen to anyone . BUT , they told me that I will not get a box that has the same serial number to the new iPad I will get + they won’t be able to put the same engraving I had on the previous iPad . Why is that ? I paid at first to get
1- iPad 2- box 3- engraving.
If the iPad has any manufactural issues then its apple responsibility and they should solve the problem by giving me the same product I paid for , I didn’t pay for an iPad without a box and without any engraving !
Another question , the replacement iPad is refurbished or new ?
iPad Air 5 Wi-Fi