Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Data transfer issue

Recently I switched phones from iPhone 7 to iPhone 13, I had over 50 GBs of media on the old phoen so I purchased extra iCloud storage and uploaded it all there. I set up the new phone and everything went fine and I found the photos all appeared in the camera roll when the setup was completed, but what’s strange is that it shows there’s only 4.4 GB of media on the phone??? How?? There’s literally almost 21,000 photos and videos, why is the phone not reading the data correctly? What’s going on?

iPhone 13

Posted on Aug 18, 2022 9:04 AM

Reply
Question marked as Best reply

Posted on Aug 18, 2022 3:26 PM

If you use iCloud Photos then the phone will hold reduced quality copies. If you have optimised storage turned on it may not even copy them all down.

Similar questions

1 reply

Data transfer issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.