You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot verify my identity

Hello,


I have been trying to apply for Apple card for 7 months now, everytime I hit the 5 times limit without any progress, I'm stuck with "We are unable to verify your identification information".

Unfortunately, Apple card support cannot help with this issue, I asked for managers to check the case and all they say just apply again and again without any progress.


So here's the problem, my name is 5 words, and I only user first and last name (2 words). On my driver license, it's 3 words and I used that. on TransUnion Credit, it's 2 words and I used that. I tried capitalize tha letters as one of the call center told me but still they cannot verify my identity.


Who exactly I should talk to in this case?


Thank you

Posted on Aug 21, 2022 11:10 AM

Reply

Similar questions

3 replies

Cannot verify my identity

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.