You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Sparkgapper
Sparkgapper Author
User level: Level 1
54 points

serious problem on AppleMail

I do not know what happened but I have two separate 'accounts' sections then also a separate junk/trash/trash/archive section.

Attached are screenshots of the relevant areas as they are shown in the left side menu. Between 2 and 3 there are quite a number of personal boxes I am using for personal Archives according to subject.

This happened when I upgraded to Big Sur from Sierra and used Time Machine for the data 'migrations' to various areas followed by using Apple Mail to populate with previous emails I want to keep for future reference.

Is there any way to fix this so there is only one 'account' section? such as shot 1. i.e. eliminate 2 and 3?

I have not ported the Apple Mail Accounts to Monterey yet as want to resolve this first.


Sparkgapper

iMac, OS X 10.11

Posted on Aug 23, 2022 1:46 PM

Reply
Question marked as Top-ranking reply
User profile for user: John Galt
John Galt
User level: Level 10
146,504 points

Posted on Aug 23, 2022 6:59 PM

What you're seeing is not abnormal, other than the fact there are two Trash Mailboxes "On My Mac". Even that may be ok, but it might be confusing.


The "On My Mac" section is local storage, whereas the other three reflect their respective email service provider's server configuration. You can configure each one to store (for example) deleted messages on their server, or not. To determine how each email service is configured open Mail's Preferences... menu > Accounts. Choose the particular Account you want to configure (wbates for example), then Mailbox Behaviors. You can designate which Mailbox to choose for Junk, Trash, and so forth.


In the left column, you can secondary-click (control-click or two-finger tap) a redundant Trash Mailbox under "On My Mac" and delete it.


You will probably need to manage Google's Mailboxes through their webmail interface. Mail should reflect its configuration.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: John Galt
John Galt
User level: Level 10
146,504 points

Aug 23, 2022 6:59 PM in response to Sparkgapper

What you're seeing is not abnormal, other than the fact there are two Trash Mailboxes "On My Mac". Even that may be ok, but it might be confusing.


The "On My Mac" section is local storage, whereas the other three reflect their respective email service provider's server configuration. You can configure each one to store (for example) deleted messages on their server, or not. To determine how each email service is configured open Mail's Preferences... menu > Accounts. Choose the particular Account you want to configure (wbates for example), then Mailbox Behaviors. You can designate which Mailbox to choose for Junk, Trash, and so forth.


In the left column, you can secondary-click (control-click or two-finger tap) a redundant Trash Mailbox under "On My Mac" and delete it.


You will probably need to manage Google's Mailboxes through their webmail interface. Mail should reflect its configuration.

Reply

serious problem on AppleMail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up