serious problem on AppleMail

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Level 1

54 points

serious problem on AppleMail

I do not know what happened but I have two separate 'accounts' sections then also a separate junk/trash/trash/archive section.

Attached are screenshots of the relevant areas as they are shown in the left side menu. Between 2 and 3 there are quite a number of personal boxes I am using for personal Archives according to subject.

This happened when I upgraded to Big Sur from Sierra and used Time Machine for the data 'migrations' to various areas followed by using Apple Mail to populate with previous emails I want to keep for future reference.

Is there any way to fix this so there is only one 'account' section? such as shot 1. i.e. eliminate 2 and 3?

I have not ported the Apple Mail Accounts to Monterey yet as want to resolve this first.

Sparkgapper

iMac, OS X 10.11

Posted on Aug 23, 2022 1:46 PM

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Answer 1

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John Galt

Level 10

146,210 points

Aug 23, 2022 6:59 PM in response to Sparkgapper

What you're seeing is not abnormal, other than the fact there are two Trash Mailboxes "On My Mac". Even that may be ok, but it might be confusing.

The "On My Mac" section is local storage, whereas the other three reflect their respective email service provider's server configuration. You can configure each one to store (for example) deleted messages on their server, or not. To determine how each email service is configured open Mail's Preferences... menu > Accounts. Choose the particular Account you want to configure (wbates for example), then Mailbox Behaviors. You can designate which Mailbox to choose for Junk, Trash, and so forth.

In the left column, you can secondary-click (control-click or two-finger tap) a redundant Trash Mailbox under "On My Mac" and delete it.

You will probably need to manage Google's Mailboxes through their webmail interface. Mail should reflect its configuration.

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serious problem on AppleMail

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