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Unable to update

I have a 2015 MacOS Big Sur 11.6.8. When I go to system preferences and select software update it just keeps "checking for update" and the wheel never stops. I have also tried going direct to the app store to download and all it does there is get locked in the mode "finding update". Any suggestions would be greatly appreciated.

iMac 27″, macOS 11.6

Posted on Aug 24, 2022 6:04 AM

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Question marked as Top-ranking reply

Posted on Aug 24, 2022 7:04 AM

Big Sur 11.6.8 is the latest update available unless there is a Safari update the user is looking for like Safari 15.6.1


There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.


5 - Running behind a VPN which may increase Packet losses or corruption of the download 


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router


8 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences

4 replies
Question marked as Top-ranking reply

Aug 24, 2022 7:04 AM in response to bbshort

Big Sur 11.6.8 is the latest update available unless there is a Safari update the user is looking for like Safari 15.6.1


There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.


5 - Running behind a VPN which may increase Packet losses or corruption of the download 


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router


8 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences

Unable to update

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