iPhone 11 connectivity issue

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Level 1

15 points

iPhone 11 connectivity issue

I am currently on ios 15.6.1, but ever since ios 15.5, I have been having connectivity issues. When dropping to 2 bars of cell service, nothing will load, and when I use the PingPlotter app it shows 100% packet loss, and the phone heats up, the display lowers its brightness until it’s really dark and drains the battery. Connectivity is just fine on WiFi, but if I leave the house and drop to 2 bars of LTE, service is unusable. Before iOS 15.5, I remember 2 bars i could still get things to load, and it wasn’t an issue. Resetting the network settings does nothing. I have pulled the SIM card and re inserted and issue is still present. I know I’m not the only one, and I’m not buying a new phone, but if I do it definitely wont be an apple.

Posted on Aug 29, 2022 4:44 PM

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Answer 1

DerekM87

Community Specialist

Aug 30, 2022 1:48 PM in response to Fordracer16

Hi Fordracer16,

If this issue started after an update, check to see if you have a cellular update under Settings > General > About. If you do, a box will pop up asking you to apply the update, take a moment to do so.

Additionally, have you contacted your carrier regarding this issue, if the problem happens when you drop to two bars or lower its likely related to having poor connectivity to your network. Your carrier may be able to look at your logs and isolate if there's any issues on their end.

Cheers!

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Answer 2

Fordracer16 Author

Level 1

15 points

Aug 30, 2022 2:40 PM in response to DerekM87

There is no update available.

I have not contacted them, because I don’t think it’s their problem. I can have another phone (samsung, same carrier Verizon) side by side. My iPhone 11 will drop to 2 bars become unusable, and the other phone will continue to work just fine. I did not have this issue prior to iOS15.5.

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iPhone 11 connectivity issue

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