Purchase history

Question

Level 1

4 points

Purchase history

I recently "Erase All Content and Settings" on my iPad. The first time I got the iPad, I purchased the Goodnotes 5 app that very day. Now that I have reactivated the iPad after the erasure, I can't find the purchase I made so that I may restore purchases in the Goodnotes 5 app. I was hoping to find the purchase so that I may get the receipt and hopefully have it restored but there is nothing there. It's like I never purchased the app. Please help.

iPad, iPadOS 15

Posted on Aug 30, 2022 8:56 AM

Reply

Answer 1

Top-ranking reply

Raicya

Level 10

209,031 points

Aug 30, 2022 9:32 AM in response to orpseal

I purchased the Goodnotes 5 app that very day.

I can't find the purchase I made so that I may restore purchases in the Goodnotes 5 app

Sign in with the same Apple ID & Password, check again ->

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

Maybe good news for you (?), see -> https://www.goodnotes.com/pricing

Scroll to FAQs -> the last FAQ:

Nope! If you’ve already paid for GoodNotes 5 you will continue to have access to all features. There should be no change in your note-taking experience. If you've deleted GoodNotes 5, when you download again, there will be an option to restore your purchase.

Reach out to GoodNotes Help Center and ask them -> https://support.goodnotes.com/hc/en-us

Reply

Purchase history

Similar questions