Taps not registering - iPhone 12 Pro Max


I got my first iPhone last month, 12 Pro Max. I have noticed an issue where in certain situations, taps don't seem to register.


Most of the time the phone works as it should. There are no "dead" areas of the screen, in other words, and I have also removed my screen protector and case to make sure there's nothing blocking any sensors, or anything like that. This is also not an internet speed issue.


if I'm texting people on my phone some keys don't register and when im scrolling it sometimes stops automatically, i found out when i turn my phone off and on again i can keep scrolling again but 5 minutes later the issue forms again and so on...

i also cant typ my password on my phone without having to re-entering it 5 times and i can slide down the control center or slide up to access the home menu in certain situations


i tried resetting my phone to but that didn't work


it's incredibly frustrating so i hope some of you can help men, i'm devastated because i worked for over a month to get this phone and now it doesn't work...

iPhone 12 Pro Max

Posted on Sep 7, 2022 11:47 AM

Reply

Similar questions

1 reply

Sep 10, 2022 1:33 PM in response to Maxime1801

Hello Maxime1801,


Welcome to Apple Support Communities!

We want to help get your iPhone screen working perfectly again.

Here are the steps to try first to resolve the issue:

"If your screen is too sensitive or responds intermittently to touch

  1. Restart your iPhone or iPad.
  2. Make sure that your screen is clean and free of any debris or water.
  3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
  4. Remove any cases or screen protectors."


This Apple Support page has the full details: If the screen isn't working on your iPhone or iPad - Apple Support

If the issue continues, use the link at the bottom of the Apple Support page to contact Apple Support and start a service request.


We hope this helps to get your screen responding normally again.

Cheers!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Taps not registering - iPhone 12 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.