iPhone freezes and calls go silent after hitting Share Button

All - I have not faced the issue since the last 9 days!, so I'm somewhat hopeful the issue may have got resolved for my Iphone 13 Pro on iOS 16.1 (I incorrectly mentioned 14 Pro in my last post)

Steps that I took:

1. Removed the Company management profile (for my office mail) and also removed any third party keyboard ( Swiftkey)
2. Connected phone to iTunes on my Windows laptop
3. Backed up everything relevant (I usually back up Photos in Google Photos and use iCloud for Whatsapp, contacts, messages and general device settings)
4. Clicked 'RESTORE' (which is similar to a factory reset) from ITUNES on my laptop
5. When the phone restarted, I manually set it up. DO NOT SELECT THE OPTION TO RESTORE APPS AND DATA FROM A BACKUP OR ANYWHERE ELSE when you're prompted for it.
6. After the full setup/ restart, MANUALLY INSTALLED all the apps again
   1. (Basic data for Contacts, Calendar, etc. automatically got updated from iCloud backup)
   2. (Whatsapp data was restored by going into Whatsapp and clicking the appropriate option).

Since then, 9 days have passed without the issue. Today, I've reinstalled SwitftKey and will see if it causes any issues. After 1 week of no issue, I'll also reenable my office email by accepting the management profile/settings.

Others - Do try the above steps and share your experience.

I have iPhone 14 Pro. Have faced the issue since I bought it (iOS 15.6 i think) and have continually faced the issue even after upgrading to iOS 16.

Have been chasing Apple Support and I request everyone to get onto call/ chat and chase Apple support instead of just posting messages here.

The first line of support will then escalate to the senior advisor who will try to investigate (with no success) and then escalate to the Technical team. The more cases that get raised to the Technical teams, the sooner we might expect that someone in that team will take note and fix this issue in the next release.

Note - I've already interacted with 3 senior advisors at different occasions and showed them the issue by:

• Screen sharing with them and showing them the issue
• They remote logging into my phone and guiding me on enabling some advanced issued tracking, etc.
• Recording a video of the issue and uploading to the case.
• Changing settings (while remote sharing the phone) for Airplay; reducing apps visible in share; changing country/location, etc.

Please everyone, go to their support chat here: Apple Support and start raising cases.

Same exact issue. I bought a new 13 pro and this issue started right away. I did a few factory resets, Apple even send me a new phone and still it persists. I worked with an advanced customer support person and shared multiple diagnostics, videos of my screen while it happened, etc over a few weeks. I missed one call

back from that tech support person and when I called back I spoke to another person who blamed my mobile carrier, said she would email me her direct phone to reach out once I talked to my mobile carrier, and I never received the call info so I have have given up for now. So disappointed

Facing the same issue on my iPhone 13 Pro.

Current OS: iOS 15.6.1

Options already tried and didn't help:

1. Full reset of the phone + reinstall of apps.
2. Reduced the number of apps which appear on Share
3. Updated the location/ region of phone to ensure they all match (I'm in UK)

I've had a number of chats with their support, but they have no idea.

The old thread (iPhone freezes when hit share button - Apple Community) was closed without a correct solution

If you are experiencing any difficulty with third-party apps or a specific website then please contact the app developer or site publisher/host directly --> How to contact an app developer - Apple Support

I am having this issue whenever I try to share something to FB. Beginning to wonder if it’s another example of Apple and FB not playing nicely together. Previously to be directed here, I have read 2 previous threads on this issue, which has apparently been an issue for over a year. I do not have WhatsApp installed, I have the latest IOS installed, and none of the other solutions suggested are in play. The only way to free up the app I’m trying to share from is to power down and that is not an acceptable solution for any of us. Hopefully, someone in Apple Tech Support will actually express an interest in solving this. I’m getting frustrated and a tiny bit peeved. 😖

I have been facing this issue from ios 15. I was hoping the problem to get fixed with new version. But the problem still exists in ios 16 too. This is getting extremely frustrating now. Apple has to fix it soon enough.

I am facing this issue from last 6 months. Did all sorts of resets etc. still did not solve the problem. I am getting used to restart phone. Looks like apple not bothered to listen to users issues. This is my first iPhone (iPhone 11) and I am going through tough time. apple support please wake up.

I've started experiencing the same problem. I try sharing something to Facebook, Twitter, WhatsApp, etc and the screen freezes immediately. I'm at a total loss as to what to do. This is my first iPhone, having switched over from years of Android.

iPhone 13 Pro Max iOS 16.2

Even I am facing the same issue with iPhone 13 but no response from Apple!

Still happening in IOS16

Same frustrating issue happening.. And this is seriously big.. Can anyone confirms if apple knows about it and are working?

The problem still exists for me on ios 16.0.3 too. The most latest version currently.