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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Good day,
My daughter is missing a lot of photos on her iphone, and we do not see them in her icloud account. tow days ago all her photos were visible and now she only sees photos from 2019 till now. She is missing a few years of photos. how can I restore this?
iPhone 13
The iCloud back up might have turned as off View and manage iCloud device backups - Apple Support turn iCloud back up as on .
The photos that should be synced / backed up to iCloud will not be restored take suggestions from senior care apple advisors Contact Apple for support and service - Apple Support
thnak you for the very quick reply
we also checked recent deleted or hidden and no luck.
My english is not so good, but if i understand it correclty, she has to restore her iphone with a previous icloud backup to get her photo's back, correct?
Tried the above,
installed a iCloud backup from 5 days ago, but no luck. Photos are still missing. any other suggestions to get about 500 photo’s back?
Thank you for all your replies.
I will look at that after the weekend.
Back up was not turned off.
ios16 installed, still no luck, no restore of photos.
how can I contact Apple? I’m paying for full iCloud service.
missing photo's on icloud
