Can't use Apple Account Balance to complete purchase

What worked for me was putting all but $1 on my Apple Balance and paying the $1 on my credit card. Seemed silly but it worked. Hope you can get it to work!

I FINALLY got this problem solved today and determined - with certainty - that the ONLY solution is to place the order with your credit card and immediately call and ask the Sales team to convert the order to using your account balance as others have posted earlier. The other thing I had to do was talk to the media team and have them convert my Apple Account balance into gift cards. I then, painfully, had to give them all the digits to each of the gift cards over the phone. Note that this whole took me an additional 3 hours and 32 minutes on the phone with Apple Support on top of the time I called over the last 10 days.

I had the same issue since yesterday, but it finally worked after tweaking a few things today. The problem is, I'm not sure what triggered a successful transaction, but one, or all of the following probably did. Thanks, ahmadcpa, for a few important tips!

1. Applied my gift card/account balance LESS $1 (as suggested by ahmadcpa)
2. Used a CC to charge $1
3. Used the same email ID (contact details) as the one associated with my Apple account
4. Cleared the second line of address
5. Used first 5 digits for zip code ("ensure that the FOUR digits after the zip code are removed" as suggested by ahmadcpa)

Overall, I believe this is something to do with what you input in the address field or contact details. So, it takes a bit of trial-and-error to figure out.

Good luck!

 We’re following up on your recent call to us.
     The issue with your Apple ID Payment method has been resolved.
     Please place a new order at apple.com at your earliest convenience.  You
     can also call us at 1-800-MY-APPLE if you require assistance placing
     your order.

^ got this in the mail today.

A dp.

I bought a lot of gift cards and redeemed them in the past few days. Yesterday when I tried a place an order for an iPhone and cover the entire order using my account balance (it's enough), I got the same error. I called Apple but was transferred between different teams and it's not resolved.

Just now, I tried it again and it went through. Maybe my account balance was just "locked" because I redeemed a lot of cards recently. So if you are in the same boat, maybe just wait for several days and retry. Good luck!

Yes it worked out, I have a feeling when you cancel an order with Apple ID money , you need a wait a while cause in apples left arm not talking to its right arm and thinks the money is still being used for the order. Never cancel an Apple ID money order, always Return it instead. When you return an order bought with Apple ID balance, the refund comes in 1-2 days and is all usable

Did you already contact Apple support? They had to submit a request for me in order to get the Apple balance purchase block lifted. The system wouldn’t allow me to make a purchase yesterday with my card and Apple balance but it worked today after receiving an email from Apple about the issue getting cleared on my account.

I had same issues. Eventually solved it by calling the Apple Support.

Make sure you are calling to the Sales Support Department. All the rest (Sales, Billing, Technical, etc) are pretty useless and wasting your time.

Had the same problem, called this morning, rep was able to have me order with my credit card and then change the payment method to my Account Balance afterwards, although it wasn't easy for him.

Both he and the first rep I spoke with told me that it was a known problem, happens to them at least once a week. Bug in the system.

I have also got the error “Your payment authorization failed. Please verify your information and try again, or try another payment method” when I try to use the account balance as payment method. I tried calling the sales department 2 days ago and they escalated my issue and asked me to wait 72 hours for reply.

Yesterday morning I was trying to add the apple account balance as a card to the apple wallet but couldn't get through. Afternoon I have updated the software to IOS 16.2 and again tired to add the account balance to apple wallet and it went through this time. In the evening I went to the apple store nearby and made the purchase using apple pay with account balance card as the payment card and it went through.

I think apple pay using the account balance card worked for me.

Folks if you're looking her for answers, read the thread, I know it's long, but others and I have said the same thing more than once.

Call up. Tell them what's going on, you could wait for them to fix it, but easier to just place your order on the phone with a credit card and then have the rep immediately change to payment method to your balance. Works like a charm.

Over and over I’ve posted the only solution that has consistently worked. Ignore at your own risk. All these other things that have worked have also not worked. No one has posted a failed attempt by paying with a credit card and then having them change the payment method.

I think I just talked to someone from the sales dept, you may also try billing or customer service. I guess I was lucky to get through to the right person in my first call. The guy I talked to simply made some adjustment to my account and asked me to wait 24 hours for an email from Apple, it took about 1 hour for me to receive the email and I proceeded to place the order without problem. It's mind boggling that a company like Apple would have dumb issues like this.

I think I just talked to someone from the sales dept, you may also try billing or customer service. I guess I was lucky to get through to the right person in my first call. The guy I talked to simply made some adjustment to my account and asked me to wait 24 hours for an email from Apple, it took about 1 hour for me to receive the email and I proceeded to place the order without problem. It's mind boggling that a company like Apple would have dumb issues like this.

Yes it worked today.

When you cancel an order placed by a ID Account Balance, you'll need to wait a few days it seems before you can use the same funds to re-purchase something else