Can't use Apple Account Balance to complete purchase

Yeah! This doesn't seems to be blocking or something. I tried to place ipad with the account balance. It was working. I cancelled it and tried with ipad order again it is not working. Next, i tried to order to order airpods pro. It was working. I cancelled it and tried with airpods again it is not working. This seems to be a clear bug in apple.com website.

#BugOnApple

yes, i was on the phone with apple like every day and the last thing they told me was that they were going to `unblock` some `block` that was on my apple balance (that was the last CS agent i spoke to)

so, maybe they fixed it for me, or they fixed it globally, i don't know.

one interesting thing though, the last CS agent i spoke to already knew of the error message, I told her I receive an error message and she asks me if it says `payment method unauthorized` or whatever the exact error message is..

yeh on one account at least i'm able to buy using my apple balance. one thing though, it seems if you have a cc saved that doesn't cover the purchase or has some issue, you'd better delete it and have nothing in billing information.

otherwise it would reject my cc

I'm in the same boat here! I never used this Apple ID before to make any purchases (not even with a cc) because my main Apple ID has a different region/currency. So I loaded this one with a bunch of gift cards I bought yesterday and tried to place an order for a MacBook, however, it did not proceed with the next step! I don't get any error messages, but whenever I hit the blue button, it will grey out for a moment with a little something spinning right next to it and nothing would happen, it just turns back to blue again! The chat support rep was not able to spot a block from her side and this was escalated to a senior advisor over the phone. I'm expecting a call in like 2 hours from now. I assumed before reading this thread, that it has something to do with reloading the account with multiple gift cards at once. I'm really frustrated, as the Back To School offer would be over in 2 days! :(

Spent hours on the phone and support. Have a ticket open and a BBB complaint out and still unresolved.

I was able to make a $1 purchase using my account balance on the app store but I can't use the balance to buy the iPhone 14 for some reason.

For those that went to the store, were you able to get the store to resolve your problem?

I asked customer service to unredeemed all my balance back to original gift cards and let my friend to use gift cards for purchases. Still failed. The message shows "payment authorization failed on card •••xxxx. Please verify your information and try again, or try another payment method." (xxxx is last for digit number of my returned gift cards).

I then called apple support again, they checked that my gift card is active and balance is there. They then transferred me to sales team again.

No any progress has been made so far.

It’s interesting what @blakefromwayne just said. While I didn’t do what he suggested, the rep that ended up turning this problem around *was* the media team. Unlike everyone else that did a blind transfer to someone else (once they realized there was nothing they could do), this guy asked me for the exact error message and explained the problem with sales before he connected me to then. The next rep said she understood what was happening and that they were actively trying to fix but that it would take a few days. Still — the media team seemed more knowledgeable about this.

I want to use my apple account balance to pay for my order, the balance is sufficient to cover the full payment, but I always getting "Your payment authorization failed. Please verify your information and try again, or try another payment method." error. I checked that all my information was correct, and I switched to a different Apple device to place the order, also failed. I send live chat to contact customer service, they can't solved the problem and let me call customer service or go to the Apple Store, I went to the Apple Store but still can't solve the problem, I called the customer service, they said there was nothing wrong with my Apple Account Settings, they didn't known what the problem is, and transferred my call to two different departments, finally, the problem remains unresolved.

All I can do is watch the money sit in my Apple Account, and I can't buy anything.

Same issue, please post solution if you have it.

Tried to buy an LG 24 inch monitor with apple balance and split card visa payment. Didn't work. Got a "payment cannot be authorized" in red bubble.

Talked to an online rep and they sent in a ticket.

Tried to then use apple balance to buy a Magic Mouse and keyboard, covering the total cost with the apple balance (so no split payment). Didn't work, got same red authorization message.

About 15 minutes later it worked on the mouse and keyboard. Surprised, I canceled the order, then tried reordering the LG monitor again using split payment. Got red error message again.

Confused, tried re-ordering mouse and keyboard again, and got red message again.

Like what the heck, why cannot I use this balance Apple? Seriously infuriating and ridiculous.

It is not just a partial payment. I tried using my entire credit to pay for something and it didn't work either. Yes some folks here have had them fix it and wait 24 hours, but just buying with a credit card and then changing it over right away is faster.

Were you ever able to resolve this? I'm having the same issue and Apple Support has led to constant dead ends...

So glad i found this, im having the same issue. Glad im not alone, i have a lot of money i put into my account balance with good money

Do not apply apple balance at all on just buy from your card.

After that call helpine and get it updated