Can't use Apple Account Balance to complete purchase

Try with a friends card. Should go through

Crazy thought has anyone tried calling in and “reinstating” the original cancelled order that caused the problem ?

Everyone! Please it’s a request if you are having this issue, please click the link and report the feedback to apple,

Feedback - Apple.com Website - Apple

Best bet it to probably spam Apple on social media and with reports until the right person finally realizes there’s an issue.

ok, so whats happening is if you can get to the 24 hour fix to remove block, they are removing the block, but not emailing you or telling you. thats what happened to me too.

I turned in a lot of apple gifts enough to purchase a iphone. I got message everyone is receiving . Apple opened a case for me and after 48 hours it. just worked for me.

I called sales, and they sent me to Customer Service. Customer Service said they will file a ticket and the error should be removed in 24 hours. We shall see.

Same, also how long ago was your return? I had a cancellation from few days ago so maybe thats why? not sure. I have a lot of good money put into my account balance, which was a stupid move on my part

I haven't canceled or returned any items so I'm not sure if that would apply to me.

Let us know how it works out! I won't be able to make it to the Apple Store today unless I get out of class rather early.

The error we are receiving is from an option in the Apple Wallet to link your Apple ID Balance to your Apple Account.

It shows the correct amount in my account but won't let me activate it or anything.

Running into this same issue.

I purchased an iPhone 14 Pro for pick up tomorrow but then saw same day delivery was offered.

Cancelled the first and then tried to place an order for a same day but kept getting payment authroization failure even though the balance covered the whole thing.

Did yours get fixed?

How long did it end up taking? Spoke to Apple Support for THREE hours and they had no idea.

Just because I couldn't wait one day to get the phone, I'm going to end up waiting MORE days for the money to return. Just great.

Lesson learned - never cancel an ID-Balance purchase. If you return, go to physical store, ask for a Gift Card refund, and make sure the funds are on the Gift Card before leaving. Bottom line, I have no further trust in my ID Account Balance. In my eyes, that will be $0 from now on.

I have this same issue. FWIW I haven't returned anything in the recent past (past few months). And I also am unable to add my Apple Account to my Wallet app. Has anyone found a resolution to this? I am waiting to hear back from Customer Support after they escalated the issue.

No. I do have recurring Apple services that get charged to my account balance. But this is the first time I've tried to make a large purchase (iPhone 14 Pro) with my account balance. I did just recently load the balance with a lot of gift cards. I'm not sure if that's the cause or not.