Can't use Apple Account Balance to complete purchase

Yep. I'm done buying apple gift cards period. It's just too much of a hassle.

Just irritated that my impatience resulted in me having to wait more days now to get this resolved.

Tried again and still the same payment error.

That seems like plenty of time. I would've guessed at most a 24H waiting period (although I feel like there should be no waiting period at all).

skiwalker -- As of today, you still can't place an order with your account balance?

It worked this morning.

I dont know if it was my escalation with the support, because i never got an email that it was resolved. It just worked.

It was 848 with tax, and my account balance was 800, and i paid the 48 with my credit card. It all worked. Trying paying credit card $1 or $2 with the apple account balance less the $1 or $2

I tried what vartan177 suggested and no luck. I also never had a previous order that was cancelled. I'm not really sure what's going on and it seems like no one I speak with on the phone understands the issue either.

Wait so does everyone have a similar situation (bought an item with apple balance, then canceled the original order, tried to re-order and that's when the payment failed message comes up) or is it a different scenario? My situation sounds most like @vartan177

vartan177 - I just tried that and I have my Apple Account listed first with a valid CC afterwards. Looks as expected.

pandas4days - my situation is a bit different. I never had a previous order (with account balance) that I cancelled. However, I did just load a bunch of gift cards into my account balance this morning.

it could be they resolved my escalated case without notifying me or emailing me. Then i just tried this morning and it worked. Who knows, dont give up, its your money. I had draft emails set up for Tim Cook, as well as ready to go to BBB. Luckily for me, it didnt get to that, but again, its your money, dont give up.

Yeah... I bought a new iPhone, like $1300. And I canceled immediately after buying it because I selected the wrong delivery method.

I spoke to Apple support the day before yesterday, and they said they would let the support team handle my issue and would reply within one day. But I don’t get any reply now and still can't make any purchase.

Who did you talk to at Apple?

I spoke with the itunes account department who confirmed they see the balance and there was no block.

I spoke with three different sales rep (because they kept bouncing me back to them saying that the sales rep were the only ones who can place the order) who couldn't figure out the problem

I spoke with media department who said they aren't the ones that assist with matters like this

I spoke with Apple Support who said I need to speak to sales again

I finally spoke to a supervisor who said she'll put in a request to maybe "reset" my account but who knows that that means.

Its crazy to think that Apple could just expect a customer to forget about their balance and maybe sweep it under the rug.

Im more surprised that a company like Apple can't figure out a simple solution to this and instead would resort to just bouncing a customer department to department.

How is this so hard to fix?

My heart hopes but my mind tells me that you're probably wasting your time.

I'm assuming your going to go there and try to pay with apple balance from your apple wallet?

I mean Im sure it'll work itself out, right? I really cannot imagine Apple letting the money rot away in the balance, I just don't get how there is NO ONE who could give a clear answer on whats going on.

i have the same issue and no resolution in sight i have had balance since last month throws the exact same message, lesson learnt never trust apple account balance. i have spoken with 8 different customer care people and they have no idea what the apple account balance means! that shows how much they have been trained on this. i am so disappointed today!

Just tried to place an order through the Apple store app. The app sees my balance but I get a "Payment Not Processed" message at the end.

I'll guess I'll just try tomorrow after 24 hours and hope that it fixes itself.

What is the exact error message that you get? I get this error when trying to order from my Mac via Chrome Apple web store:

"Your payment authorization failed. Please verify your information and try again, or try another payment method."

I get a slightly different error when trying to order through Apple Store on my iPhone.

"Your payment authorization failed. Please verify your information and try again, or try another payment method."

Yep, that's what I get on the computer.

I get a Payment Not Processed error when I try to pay via iOS device. It then says something about my credit card declining even though the balance covers the total and I know the credit card is working with no issues.

I have been given the run around by sales. Support staff. Media even. One even tried to send me a link on my end to complete the purchase. One tried to purchase for me. None of them could get it through even now. I’m frustrated because this should be such a simple process and now I don’t even know how long it’s going to take to fix it, plus all the new iPhones are sold out. When I was trying to check out over the weekend they were all still in stock. Now they’re not.