Can't use Apple Account Balance to complete purchase

i made this same mistake 🤦🏽‍♂️, I feel so stupid

I actually made the order successfully on the 11th with no issues but I went ahead to cancel it on the 16th cause of long delivery date

and now I’m trying to repurchase but I’m stuck with that error message

Hi I think we have similar situation after reading your responses. Did you ever ge that block resolved and your purchase thru? Mine is in the stage where it’s being escalated to remove the block but no word from Apple so far yet

Yes I loaded $2,000 to in preparation to purchase 2 iphone 14pro,

and same error payment authorisation error on website and some billing address error on the apple store app.

you may change you billing info right after your order over the phone, but it has to be done fast otherwise you can’t change

It is possible it will fail then, but then i can fight for my order with an order number that it is Apple system fault, nothing from my end and to please fix it and dispatch my order. Rather than sitting and complaining on a apple account balance which most of them even don’t know of

That’s actually a good point. Having an order number with an unexplainable failure (since you have funds in your Apple account balance) should help a little when dealing with their (near) useless customer service agents.

Whoever said available today or shipping in weeks makes a difference it’s not true. If that was the case, all my attempts at Watch ultra last week would have been approved but they all failed until I got lucky on Friday

I was the one that said that. And while it may not be true for you, it certainly was and still is for me. Obviously this is just anecdotal evidence. And we may not be experiencing the same issue after all. Either way, I just hope Apple figures this out sooner rather than later. For my own sanity, I personally have given up on calling Apple customer service anymore about this. It's too frustrating.

I too am curious. Is everyones account back to normal?

Its weird, I can order small items with my balance like cases and headphones but the phone purchase doesn't work.

I didn't try it today as there are no phones in stock in the area though.

Not sure if its the untouched portion but my gut feeling is that it does have something to do with the "held" balance even though the full balance shows available when checking out.

The reason why is, I have 1075 in apple balance. The phone is about 1058 and it leaves me with about $16. I was able to place an order for some airpods that went through (BUT who knows if it will really go through as it won't pull from my balance until it ships which will be in 1-2 weeks).

Hopefully this issue gets resolved soon.

How did you get them to refund all the gift cards? The lady over the phone said it’s limited to 1 gift card refund every 90 days cause when she tried to refund the second gift card I had applied it wouldn’t let her

“Let me explain you that it looks that the system marked some purchases as a fraudulent pattern so they disabled the account for security of your account and payment methods but once we verified your identity we are able to re-enable your account again for you”

But again, i can’t make purchase

Hey, I just went through all 10 pages of this thread. I'm having the exact same problem, I can't use my account balance and getting the exact same errors. I spent like 3 hours yesterday talking with Apple but all they do is transfer me in between departments and none of their reps really knows how to fix this. I kept getting transferred from media to sales to iTunes to back to sales. It's been like 3 days of me having this issue, have you found any fix yet?

I was in the process of having this block removed over The Weekend and was told 24 hours I would receive a resolution or an email. It’s been over 4 days and no resolution or follow up email. Let me know if you’re successful. Thank you

Mine is still failing. However I could use 500$ of my balance towards the purchase of 2 AirPod pros so that went thru successfully. But I cancelled it cause it was just for me to test. Didn’t go thru for the iPhone 14 pro

Anyone got solution to this? I have done emailing to Tim as suggested by one blog. But still no reply. I don't know what to do! If someone have the solution, it would be grateful! Does apple really care their customers? #ApplePriorityIssue